Privacy Policy

Last updated 21 September 2026

This policy describes what Cycologist collects, why, and what you can do about it. It is written to match what the app actually does rather than to cover every hypothetical.

What we collect

• Account details — your name, email address and phone number, and a profile photo if you add one.
• Shop setup requests — if you ask us to set up a shop from this website, we keep the shop name, city, contact name, email, phone and any note you add, so we can follow up. That request does not create a shop account by itself.
• Your bikes — make, model, year, serial number and tyre size, for the bikes you choose to add.
• Service records — bookings, repair tickets, and photos attached to those tickets.
• Location — precise GPS location only while you are actively recording a ride in PEDAL, including in the background so the route keeps updating when the screen is off. We record the route so you can see it afterwards. We do not track your location at any other time.
• Photos — images you choose to attach to a ride, a repair ticket or your profile.
• Community content — group rides you organise or join, friend connections you make in the app, and anything you post in the bike forum. Friends are in-app only; we do not access your device Address Book or contacts.
• Subscription status — for shops, whether the account has an active plan and the identifier Stripe gives us. Shop plans are billed on this website, not in the app. We never see or store your card details. Rider Plus is free at launch, so there is no rider payment data at all.
• Crash diagnostics — in release builds, crash reports via Firebase Crashlytics (stack traces, device type and OS version) so we can fix bugs. Debug builds do not send this.

What we do not do

• We do not sell your personal information.
• We do not use your data for advertising, and there are no third-party ad networks in the app.
• We do not track your location when you are not recording a ride.
• We do not read your device contacts or Address Book.

Who else sees it

• The bike shop you book with sees your name, contact details, the bike involved and anything you write on a service request. It cannot see your rides, your friends or your other shops.
• Other riders see your name and profile photo, plus anything you deliberately post — forum threads and replies, group rides you organise, and rides you choose to share.
• Google Firebase provides Authentication (sign-in), Cloud Firestore (the database), Cloud Storage (photos and files) and Crashlytics (crash reports in release builds). Stripe processes shop subscription payments billed on this website.

Your choices

• Delete your account in the app: Riders go to Profile → Delete Account. Shop staff switch to Rider View, then Profile → Delete Account. That removes your profile, bikes, rides and community posts. Emailing us from the address on the account is a backup if you cannot use the in-app flow.
• Turn off location in iOS Settings. Everything except ride recording keeps working.
• Block another rider so their posts and replies no longer appear to you.
• Request a copy of your data, or ask us to delete it, by emailing the address below.

Retention

When you delete your account we remove your profile and personal content. Records of completed service work are kept by the shop that created them, because those are the shop's own business records — but they are anonymised so they no longer identify you.

Children

Cycologist is not directed at children under 13 and we do not knowingly collect their information.

Contact

Questions, data requests or complaints: support@cycologist.bike