Support
A real person reads it. We'd rather hear about a problem than have you work around it.
Riders: support@cycologist.bike
Shops: shops@cycologist.bike
Deleting your account
Email support@cycologist.bike from the address on the account and we'll delete it — your profile, bikes, rides and community posts. Doing this yourself from inside the app is being built; until it ships, ask us and it gets done.
Records of completed service work stay with the shop that created them, because those are the shop's own business records — but they're anonymised so they no longer identify you. See the privacy policy for the detail.
Reporting something in the community
Every forum thread and reply has a menu with Report this post and Block this user. Reported content is reviewed, and content reported by several different people is hidden automatically while it's looked at. If something needs urgent attention, email us directly rather than waiting on the queue.
Ride tracking problems
PEDAL needs location access while a ride is recording, including in the background so the route keeps updating when your screen is off. If rides are recording short or stopping early:
- Check Location is set to Always for Cycologist in iOS Settings.
- Turn off Low Power Mode — iOS suspends background location under it.
- Make sure Precise Location is on, or the route will be very coarse.
Outside of a recording ride we don't touch your location at all.
My shop isn't on Cycologist
Booking and repair tracking only work if your shop is on the other end of them. Tell them about it, or send us their name and we'll reach out. Everything else — your garage, ride logging, the forum and group rides — works regardless.
Subscriptions
Rider Plus is free at the moment. There's nothing to manage, no card on file and nothing to cancel. If that changes we'll email you first, with plenty of notice.
Shops: your first four months are free, then $40 a month — see pricing.
Which platforms
iOS first. Android is planned but not started. If you're on Android and want it, tell us — it moves up the list the more people ask.